Terms of Services

Extract of the Policy

A. Legal

The Wood House Beach Resorts (“The Wood House”, “we” or “us”) welcomes you (“visitor” or “you”) to its Website (as defined below) and looks forward to a meaningful interaction with you.

(1) Personal information of the visitors:

(a) The Wood House Beach Resort respects your right to privacy and shall keep private and strictly confidential any personal information that you share with The Wood house (“Visitor Information”), like your name, date of birth, address, marital status, telephone number, credit card particulars and other personal information.

(b) The Wood House Beach Resort assures you that the Visitor Information shall not be used / disclosed by The Wood House Beach Resort, save (a) for the purpose of doing the intended business with you; or (b) as required to be disclosed under the due process of applicable law.

(c)      When you make a reservation on www.woodhousebeachresortgoa.com (“Website”), you will be asked to enter Visitor Information in order to secure your reservation. This information is submitted to our booking partner and our web hosting provider.  Wood House Beach Resort and these service providers WILL NOT sell or distribute to any third party any Visitor Information (except in the circumstances set out in (b) above).

(d)     The name, address and phone number you provide may be used for marketing or quality assurance purposes for the benefit of  Wood House Beach Resort While you will receive an e-mail confirmation whenever you make a reservation through our Website, you will not receive any unsolicited correspondence as a result of making a reservation on our Website.

(2) Dissemination of personal information by The Wood house: The Wood house reserves its rights to (a) collect, analyses and disseminate aggregate site usage patterns of all its visitors; and (b) hold on-line contests and surveys in the course of its business and as permitted by applicable law, and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors with a view to enhancing services to its visitors. This includes sharing the information with its holding and affiliate companies as a general business practice.

(3) Limitation of liability of The Wood house: While The Wood House Beach Resort assures you that it will do its best to ensure the privacy and security of the Visitor Information, it shall not be responsible in any manner whatsoever for any violation or misuse of the Visitor Information by unauthorized persons consequent to the misuse of, or fraudulent activities relating to, the internet / software database / hardware of the concerned The Wood house beach resort.

(4) The Wood House Beach Resort reserves its rights to revise this policy from time to time at its discretion with a view to making the policy more user friendly.

(5) In the design of the Website, we have taken care to draw your attention to this policy so that you are aware of the terms under which you may decide to share any Visitor Information with us. Accordingly, should you choose to share any Visitor Information with us, The Wood House Beach Resort will assume that you have no objections to the terms of this policy.

The www.woodhousebeachresortgoa.com site does contain external links that will take you away from www.woodhousebeachresortgoa.com to our travel partners. We are not responsible for the privacy practices or the content of these sites.


B. General Terms and Conditions

Standard Terms and Conditions

(1)  No gatherings and parties of any nature are allowed. The Resort reserves the right to evict any additional occupants in the room.

(2)  This reservation is not transferable. No name change is allowed.

(3) In the event of no-show, a fee of one night’s room charge (inclusive of any applicable prevailing government tax) will be charged to your credit card provided at the time of reservation or as per any revised conditions of booking as per the offer.

(4) The Resort reserves the right to send guests away from the resort due to their conduct and behaviour or for any other safety, security and medical reasons. This applies in particular, if guests do not observe instructions given by resort employees, express themselves in a discriminating manner, harass or endanger other guests.

(5) The guests will not be permitted to compromise the health, safety and security aspects of the resort at any point of time.

(6) The guests are bound to produce an original proof of identity at the time arrival in the resort.

(7) Special terms of offer will be applicable for the respective bookings and in case of conflict, the terms of such special offers will prevail.

(8) Any guests noticed to be doing anything illegal and contrary to law will be punishable.

(9) The guests are not allowed to bring food and beverage from outside in to the resort or order food to the resort from outside the resort.

(10) The resort undertakes no liability for the shelf life of the food which is taken away to the resort after an event at the resort or taken outside the resort for private consumption.

(11) In case of conflict in the actual bill provided to you after the receipt of services, the terms of the bill will prevail.

(12) The guests are also advised to keep their valuables and belongings in their own custody unless the details of such valuables and / or belongings are explicitly disclosed and delivered to the resort for safe custody.

(13) Neatness and hygiene should be adequately maintained by the guest. The guest should always adhere to the safety, security and hygiene advice duly provided by the resort and should avoid breaching the same. The guest will be solely responsible for any such violation if identified.

(14) All the assets and valuables of the resort should be duly maintained adequately and should not be damaged or destroyed. The resort has the discretion to levy any charges in future if it is proven beyond doubt that such damage / destruction to the asset of the resort (both movable and immovable) have been done or caused by the guest.

(15) The resort’s food and beverage outlets use wholesome ingredients, which may include peanuts, tree nuts, seeds, shellfish, shrimp, seafood, soy, milk, wheat, and other POTENTIAL ALLERGENS. Due to the large scale of the resort’s food and beverage operations, the Resort CANNOT GUARANTEE that food and beverage items will not come in contact with potential allergens EVEN IF a particular dish or item does not normally include such ingredients. Guests with food allergies or dietary restrictions should TAKE PRECAUTIONS. The Resort is NOT ABLE to accommodate individually tailored meals or menus for specific guests based on their individual dietary needs. The resort and its directors, employees, agents, insurers, and suppliers SHALL ABSOLUTELY NOT BE LIABLE for, and all guests shall HOLD HARMLESS all such parties, from any injury, illness or loss resulting from food allergies or the resort’s inability to meet specific dietary needs or requirements.

(16) If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individuals responsibility to advise resort management prior to arrival. 

(17) Your valuables can be stored in a safety deposit box in your room or the resort can store your valuables upon request. The resort is entitled to collect a charge for storage of these items.

(18) In case the items you wish to store are exceptionally valuable you must notify the resort before storing. The hotel may refuse to store this kind of valuables.

(19) The resort is not responsible for valuables stored in a safety deposit box in your room.

(20) The management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. The resort takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves.

(21) Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. The resort accepts no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day.

(22) Claimed items can be collected from the resort with valid identification or alternatively the resort can arrange postage on behalf of the guest at their expense. The resort uses the service offered by Indian Post entitled Cash on Delivery (COD). The hotel accepts no responsibility for items sent via post once the item has been delivered to the local post office.

(23) The  resort is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The  resort is obliged to clearly express in the garage and at the parking area that the area is not supervised and the  resort is not responsible for the property kept in there.

(24) Valet parking is always at the guest’s risk and advice from the security team needs to be strictly adhered with by the guest at the time of checking in. The hotel will not be accountable for loss of any valuables from such parked vehicles.

(25) The  Resort reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. Please check the latest information posted herein to inform yourself of any changes.

(26) We do our best to ensure reservation arrangements are satisfactory, however, the  Resort does not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.

(27) The transport to the airport is provided as an ancillary service and the  resort is not accountable to whatsoever happens to the guests during such transits.

(28) By proceeding with the reservation, you further agree and acknowledge that if the reservation is accepted by the resort, your stay subsequently shall be subject to the resort’s standard terms and conditions of stay.

(29) The resort may, at its absolute discretion, cancel the reservation if the resort  is of the opinion that the reservation information provided is falsified or incomplete.

(30) A guest voluntarily agrees and permits the resort  representatives to profile the guest from the public domain to ascertain the details of the guest and render adequate hospitality services to them during their stay in the resort .

(31) The resort  shall be entitled to vary, amend and /or otherwise change these terms and conditions at any time without prior notice.

(32) You shall indemnify and resort  the resort

harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and / or in connection with the acceptance of the reservation and your stay in the resort.

(33) The resort  shall not be liable for any losses, damages, costs or expenses incurred by you as a result of any cancellation of the reservation by the resort .

(34) No contract will subsist between you and the resort  or any of its affiliates in respect of any services or products offered through the website unless and until the resort  accepts your order by e‐mail or automated confirmation through the website confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the resort reservation terms and conditions of booking and any other relevant terms and conditions relating to particular services or products as set out in the website (“Conditions”).

(35) The resort does not accept any liability for any failure by the resort  to comply with the Conditions where such failure is due to circumstances beyond its reasonable control. If the resort  waives any rights available to it under the Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of the Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.

(36) You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the website.

(37) A guest will indemnify the resort towards all their acts and deeds during the time of their stay in the resort.

(38) A guest will undertake that they are free from any contagious diseases and epidemic diseases during their visit and stay at the resort.

(39) In case of any dispute with any of the terms of the resort, the court of appropriate jurisdiction located where the resort is situated, will have the exclusive jurisdiction to handle such disputes.